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About us

Our approach

Top-rated services

Areas of expertise

Client base

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Areas of expertise

We regard ourselves not as generalists, but knowledge workers grounded in specific management disciplines. The disciplines we are most comfortable in are:

  • Marketing
  • Communication
  • Sustainability
  • Stakeholder Management

On an academic level we draw in equal amounts from the social and business sciences, and pride ourselves on our commitment to stay abreast with the latest research and body of knowledge.

Our areas of expertise manifest in four primary areas:

  • Research
  • Solution provisioning
  • Strategy development
  • Capacity building
  • Research
  • Solution provisioning
  • Strategy development
  • Capacity building

Our close association with the Centre for Sustainability in Mining and Industry (CSMI) at Wits, and the Department of Marketing and Communication Management at the University of Pretoria enables us to offer:

  • Unparalleled standards of qualitative and quantitative research
  • Cutting-edge research methodologies
  • Access to academic expertise
  • A multi-lingual, diverse research team of post graduate Historically Disadvantaged South African (HDSA) students
  • The capacity to execute large scale research projects in South Africa and Sub-Saharan Africa

We do not believe in using a “one solution fits all” research design. Instead, every study is tailor-made to achieve the client’s specific research objectives. Our academic credentials and years of applicable experience allow us to follow such a course of action.

Our research capability is vast and includes stakeholder perception audits, social landscape assessments, communication audits, intercept customer surveys, culture and climate surveys, community leadership studies, opinion research, skills assessments, analysis and benchmark studies.

We have also developed the ability to adapt to vastly different research environments, and have developed the capacity to display utmost sensitivity towards the conditions and circumstances under which research studies have to be conducted.

In creating solutions that adhere to client objectives and fit both the environment and respondents, we have deployed flexible methodologies, such as:

  • Web-enabled survey and automated digital reporting tools as a cost effective solution for customer, supplier and employee research. We have developed an electronic survey methodology that equips fieldworkers with survey software- enabled handheld devices to conduct interviews, capture and submit responses in REAL TIME to a central database via a mobile data connection. Survey progress and incoming data can therefore be checked online, and results are available immediately after data collection.
  • We have trained previously unemployed people who are fluent in the languages of a particular geographical area, and have deployed them as survey officials, to conduct rural and community-based research:
    • Six individuals in greater Gauteng, seven in the Marikana area, seven in Limpopo and nine in the Port Elizabeth area are fully trained as survey officials and can be deployed on projects within their geographical area.
    • Innovative Likert scale counting frames are used to address different levels of numerical illiteracy.
  • Focus group research is facilitated by way of simultaneous translation technology from the NWU that enables a respondent to participate in his/her preferred language.

It is imperative that research studies translate into sustainable business solutions. While it is true that research puts the facts on the table, reveals the attitudes and perceptions of stakeholders and highlights best practice, benchmarks and expectations, lasting value comes from practical solutions. This is what clients what and we provide:

  • The G3 Stakeholder Hub is a comprehensive stakeholder information management system used to map and profile stakeholders and document valuable information.
  • Stakeholder mapping workshops guide the executive or management of a company through an interactive exercise to identify, prioritise and map strategic relevant stakeholders.
  • A governance framework for Stakeholder Management: including the establishment of policy, protocols, guidelines, templates and tools in line with AA1000SES, King III, UNEP Stakeholder Engagement Manual Vol. 1 & 2, Anglo American’s SEAT (socio-economic assessment toolkit – second edition), as well as the IFC Good Practice Handbook on Stakeholder Engagement for companies doing business in emerging markets.
Practical solutions on how best to manage functional interdependencies. Often Stakeholder Management is a cross functional effort that spans the boundaries of many functions, divisions, departments and teams in an organisation.  The pervasiveness of a silo mentality poses a challenge to effective stakeholder engagement. As such, cross functional process mapping and agreements between business partners are becoming increasingly important.

Extensive work done in 2004, of which six months were in partnership with Swiss company, Digital Management AG, gave us access to “best-in-class” methodologies to facilitate strategy development. We are putting our knowledge to good use as management disciplines like Corporate Affairs, Corporate Communication, Sustainable Development, Stakeholder Management, Services Marketing, and Corporate Brand Management often request our assistance.

We assist client companies to decide where to focus their efforts (strategy), how to configure strategic resources to enable delivery and how to operationalise and convert strategy into action.

Our point of departure is the client’s needs and we will, as is the case with research projects, never allow any existing model or preferred methodology to outweigh client-specific needs, the organisational context or any set of specifications unique to the project.

Central to our offering are the following competencies:

  • Strategy development
  • Performance modelling (assisting organisations to organise their key strategic resources to implement strategy)
  • Operational planning
  • Scorecard development, including measurement and evaluation plans

We are often asked to offer practical training and capacity building in the areas of Communication Management, Community Development, Corporate Social Responsibility and Stakeholder Engagement by both its clients and university partners. This situation has resulted in us developing a number of courses:

The training course is certified by the University of Pretoria (UP), and managers who complete the course receive a UP certificate of competence. The solution comprises of:

  1. An online training course to equip leadership and/or management with the best practice communication skills required to engage employees effectively.
  2. A one-day training workshop. The workshop is practical and experiential-based, and provides participants with a non-classroom ‘learning-from-one-another’ experience.

The solution focuses on the four contexts in which communication has the highest impact on organisational performance. These are: everyday operational communication with team members; communication during change; communication in cross-functional project teams and strategic dialogue.

Issue management and emerging strategy
The course outlines the difference between deliberate strategy (developed once a year) and emerging strategy (developed as dictated by issues in the environment), and equips participants with the tools to craft strategy on the go while responding to issues and adapting to changes in the environment.

Enhanced organisational performance through effective employee engagement
Cognisant of the drivers of employee commitment, this course outlines the key principles of effective organisational communication. It integrates new and social media into the overall communication mix and offers practical advice on the role of leadership and managers.

Standards of stakeholder management
The course takes the form of a tour on what is available in standards, principles, guidelines and tools with a discussion on the management implications of each of these. Special attention is given to methodologies in stakeholder mapping, as well as templates to document essential information on stakeholders. Critical steps in the planning of stakeholder engagement is also reviewed and made practical with case studies.

Measuring the intangible
A course to assist managers with measuring and evaluating what is often perceived as “difficult to quantify”. The course consists of two components: setting measureable objectives and compiling a measurement plan. The course also provides practical advice on when to use research, when to use evaluation, and how to decide if measurement should be outsourced.